Question 1

What is Ezra?

Accepted Answer

Ezra is a white-label AI website chatbot you can embed on your site in minutes. Each Ezra chatbot is trained on your business's content, matches your brand, and answers questions, captures leads, and helps visitors take the next step 24/7. Ezra is available as a standalone product, and captured leads can be connected to Jude CRM.

Question 2

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 3

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 4

Can someone set up and manage Ezra for me?

Accepted Answer

Yes. If you would rather skip the setup, our team can do everything for you: training the chatbot on your content, matching it to your brand, installing it on your website, and managing it for you ongoing. Get in touch through the contact page and we will handle the rest.

Question 5

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 6

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you 1 Ezra chatbot and 500 messages per month at no cost, with lead capture, your branding, and the knowledge base included. No credit card required. Starter is $29/month with the same chatbot and message limits; what it adds is removing the small Powered by Ezra badge at the bottom of the chat widget.

Question 7

Can I customize Ezra's appearance?

Accepted Answer

Yes. Every tier includes full branding control — your logo, colors, welcome message, chat bubble style, and suggested questions. Your visitors see your brand, not ours.

Question 8

What's the difference between the Free, Starter, Growth, and Scale tiers?

Accepted Answer

Free gives you 1 Ezra chatbot and 500 messages per month at no cost, with a small Powered by Ezra badge on the chat widget. Starter is $29/month for the same 1 chatbot and 500 messages, and lets you remove the badge. Growth bumps that to 3 Ezra chatbots and 2,500 messages with multiple AI models and analytics. Scale is built for agencies and large sites: 10 Ezra chatbots, 10,000 messages, priority support, and advanced analytics.

Question 9

Can I upgrade or downgrade my Ezra tier?

Accepted Answer

Yes. You can switch between Free, Starter, Growth, and Scale at any time. Paid plan changes take effect immediately and your billing is prorated. Moving to Free cancels the paid plan right away.

Question 10

Can Ezra capture leads for me?

Accepted Answer

Absolutely. You can configure lead capture fields (name, email, phone) that appear before or during the conversation. Captured leads can be connected to your Jude CRM with the full conversation history attached.