Question 1

How is Ezra different from Tidio?

Accepted Answer

Ezra is a standalone white-label AI website chatbot focused on answering visitors and capturing leads into Jude CRM. Tidio is an SMB live chat platform that bundles a human-agent inbox, the Lyro AI chatbot, ticketing, and automation flows.

Question 2

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription, and it can pass captured leads into Jude CRM.

Question 3

How does pricing compare?

Accepted Answer

Tidio has a free tier plus flat plans — Starter around $24.17/mo, Growth from around $49.17/mo, and Plus from $300/mo + usage (annual pricing), with metered Lyro AI conversations and Flows visitors. Ezra uses flat standalone tiers with an included message allowance.

Question 4

Can Ezra match my brand?

Accepted Answer

Yes. Ezra is white-label, so you set your logo, colors, and welcome message.