Question 1

Is Ezra available for ecommerce in Colorado Springs, CO?

Accepted Answer

Yes. Ezra works for ecommerce anywhere in the US, including Colorado Springs, CO. It's cloud-based — sign up, train it on your content, and embed it on your website in minutes.

Question 2

Can the chatbot recommend products?

Accepted Answer

Yes. Train it on your product catalog and it'll suggest items based on visitor needs — skin type, size, budget, or use case. Like a personal shopper on your site.

Question 3

Does it help with cart abandonment?

Accepted Answer

The chatbot can proactively help visitors who hesitate — answering objections, offering promo codes, and guiding them to checkout.

Question 4

Can it handle order tracking questions?

Accepted Answer

Yes. Upload your shipping and returns policy and the chatbot will answer common questions about delivery times, tracking, and exchanges.

Question 5

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 6

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Starter, Growth, and Scale at any time. The change takes effect immediately and your billing is prorated.