Question 1

Is Ezra available for healthcare in Minneapolis, MN?

Accepted Answer

Yes. Ezra works for healthcare anywhere in the US, including Minneapolis, MN. It's cloud-based — sign up, train it on your content, and embed it on your website in minutes.

Question 2

Is the chatbot HIPAA compliant?

Accepted Answer

The chatbot collects general inquiry information like name, email, and appointment preferences — not protected health information. For sensitive data, we recommend directing patients to your secure patient portal.

Question 3

Can it answer insurance questions?

Accepted Answer

Yes. Upload your accepted insurance list and the chatbot will tell visitors whether you're in-network, what plans you accept, and your self-pay rates.

Question 4

Can patients book appointments through the chatbot?

Accepted Answer

The chatbot captures appointment requests with preferred dates, times, and reason for visit. Your staff confirms the booking. For real-time scheduling, connect it to your practice management system.

Question 5

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 6

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Starter, Growth, and Scale at any time. The change takes effect immediately and your billing is prorated.