Question 1

Can the chatbot handle emergency requests?

Accepted Answer

Yes. The chatbot detects urgent keywords (leak, no heat, sparking, flooding) and flags those leads for immediate follow-up. You set the escalation rules.

Question 2

Can it check if visitors are in my service area?

Accepted Answer

Yes. The chatbot can ask for a zip code and verify it's within your service area before collecting lead details. Saves your team time on out-of-area inquiries.

Question 3

Can it book estimates?

Accepted Answer

The chatbot captures estimate requests with address, job description, and preferred dates. Your dispatcher confirms the appointment.

Question 4

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 5

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 6

Can someone set up and manage Ezra for me?

Accepted Answer

Yes. If you would rather skip the setup, our team can do everything for you: training the chatbot on your content, matching it to your brand, installing it on your website, and managing it for you ongoing. Get in touch through the contact page and we will handle the rest.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you 1 Ezra chatbot and 500 messages per month at no cost, with lead capture, your branding, and the knowledge base included. No credit card required. Starter is $29/month with the same chatbot and message limits; what it adds is removing the small Powered by Ezra badge at the bottom of the chat widget.

Question 9

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Free, Starter, Growth, and Scale at any time. Paid plan changes take effect immediately and your billing is prorated. Moving to Free cancels the paid plan right away.