Question 1

Is Ezra available for home services in Baltimore, MD?

Accepted Answer

Yes. Ezra works for home services anywhere in the US, including Baltimore, MD. It's cloud-based — sign up, train it on your content, and embed it on your website in minutes.

Question 2

Can the chatbot handle emergency requests?

Accepted Answer

Yes. The chatbot detects urgent keywords (leak, no heat, sparking, flooding) and flags those leads for immediate follow-up. You set the escalation rules.

Question 3

Can it check if visitors are in my service area?

Accepted Answer

Yes. The chatbot can ask for a zip code and verify it's within your service area before collecting lead details. Saves your team time on out-of-area inquiries.

Question 4

Can it book estimates?

Accepted Answer

The chatbot captures estimate requests with address, job description, and preferred dates. Your dispatcher confirms the appointment.

Question 5

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 6

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Starter, Growth, and Scale at any time. The change takes effect immediately and your billing is prorated.