Question 1

Is Ezra available for law firms in Tampa, FL?

Accepted Answer

Yes. Ezra works for law firms anywhere in the US, including Tampa, FL. It's cloud-based — sign up, train it on your content, and embed it on your website in minutes.

Question 2

Is the chatbot confidential?

Accepted Answer

The chatbot collects general inquiry information — name, email, case type, and a brief description. It does not provide legal advice or establish an attorney-client relationship. For sensitive details, direct clients to your secure intake form.

Question 3

Can it qualify leads by practice area?

Accepted Answer

Yes. The chatbot asks visitors about their legal need and routes them to the right practice area or attorney. You configure the routing rules.

Question 4

Can visitors book consultations?

Accepted Answer

Yes. The chatbot captures consultation requests with preferred dates, times, and case details. Your intake team confirms the booking.

Question 5

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 6

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Starter, Growth, and Scale at any time. The change takes effect immediately and your billing is prorated.