Question 1

Is Ezra available for restaurants in Honolulu, HI?

Accepted Answer

Yes. Ezra works for restaurants anywhere in the US, including Honolulu, HI. It's cloud-based — sign up, train it on your content, and embed it on your website in minutes.

Question 2

Can the chatbot answer questions about my menu?

Accepted Answer

Yes. Upload your menu as a PDF or enter it manually, and the chatbot will answer questions about dishes, ingredients, allergens, and pricing accurately.

Question 3

Can it take reservations?

Accepted Answer

The chatbot captures reservation requests (date, time, party size, special needs) and sends them to your CRM or email. For real-time booking, connect it to your reservation system.

Question 4

Does it work with my online ordering platform?

Accepted Answer

The chatbot can link visitors to your ordering page and answer questions about delivery zones, minimums, and menu items. It works alongside any ordering system.

Question 5

Do I need a Jude plan to use Ezra?

Accepted Answer

No. Ezra is a standalone product with its own subscription. It works on its own, and it also works alongside any Jude plan, including the free plan, so you can connect captured leads to Jude CRM. You can add it at any time from the Billing page inside Jude.

Question 6

How do I add Ezra to my website?

Accepted Answer

After creating your Ezra chatbot in Jude, you'll get a single script tag. Paste it into your website's HTML and the chat widget appears automatically. It works with WordPress, Shopify, Wix, Squarespace, and any custom site.

Question 7

What counts as an Ezra message?

Accepted Answer

One message is a single AI reply to a visitor on your website. Visitor messages (the questions they type) are free and don't count toward your limit.

Question 8

Can I upgrade or downgrade my Ezra plan?

Accepted Answer

Yes. You can switch between Starter, Growth, and Scale at any time. The change takes effect immediately and your billing is prorated.